A GLOBAL VIEW FOR ISSUERS AND MERCHANTS
2025
state of chargebacks:
Chargebacks are costly for merchants and issuers.
Average chargeback amount by merchant industry
*Merchants in high-risk categories provide services related to gaming, gambling and cryptocurrency exchange.
Merchants and issuers must learn how to prevent disputes before they become chargebacks.
Insights from 850+ companies indicate the number of chargebacks will likely grow 24% by 2028 — a result of the booming subscription economy, ecommerce and first-party fraud.
Dealing with this mounting volume is increasingly challenging for merchants and issuers
across the globe. Many are turning to automation and AI to make it easier to manage the
post-purchase experience.
In this Mastercard report with data from Datos Insights, you will learn:
a) How issuers are evolving to handle disputes:
A data-backed view of how different issuers are organizing their dispute management teams and balancing costs with operational efficiency.
b) How merchants are managing growing chargebacks: A quantitative look at how merchants are leaning on technology to tackle chargebacks.
c) How to prevent and reduce chargebacks and disputes: Discover how a global collaboration network, automated tools, and banking apps can work together to improve transparency for customers, as well as reduce chargebacks costs and volume for merchants and issuers.